The advantages that content monitoring has for this estate agent is that it means people have no way of becoming sidetracked or distracted while at work, maximising the workforce. Also by monitoring the emails sent by employees, they can see whether employees are un happy in their job and then the people in human resources can help to motivate their team.
However despite all of the positive aspects about internet monitoring the disadvantages are as follows; employees may feel that they no longer have the freedom of speech to other colleagues, they can’t do some personal research during their lunch break. That and employees aren’t going to care whether they are going to be logged for seeking other employment, because they may feel strongly in their views.
The advantages it has for employees is that it means they can keep a constant concentration, as work is a place for working. They may see the email monitoring system as a way to speak to higher powers without directly having to speak to them.
This system is not perfect though, for someone who is always using the system for business only, may experience some problems connecting to sites that have the triggering keywords on them, therefore stopping him going any further with his/her work. If someone is also just using the system for business purposes, then they may become over tired and run-down.
I would say that this system is probably a good idea, if its not used as just a way to limit what people do, it needs to be used simply to keep employees on work. I feel that the email monitoring is going a bit to far however, although it does offer a way for employees to stress concerns without actually doing so, I feel it’s a too bigger infringement of privacy.
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